Ritz-Carlton Founder Reveals Secrets For Success by Shep Hyken Contributor Accountability • High Performance Teams
I am a huge fan of Ritz-Carlton hotels. I’ve featured them in my books and speeches. They are a benchmark for what great service looks like, not just in the hotel industry, but in any industry. So when I received an advance copy of Horst Schulze’s new book, Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, I was truly excited not only to read it, but to share some of the lessons with the world. My only frustration was that I received the book in November, and it wasn’t due to release until March. Good news; in just two days, the book becomes available. Read the rest of full article here.