People look to leaders for guidance on what to do, what to expect and how to act. During uncertain and fluid times, the need for strong, calm, trustworthy leadership is more important than ever.

Psychologists’ research points to several ways that leaders — whether they are government officials, business managers, educators, or parents — can improve their communication skills to maximize trust and minimize stress and anxiety:

Manage stress

People look to leaders to be calm and deliberate in their decisions and actions. Leaders who react to stressful events in highly emotional ways can add to people’s stress and anxiety. Leaders can start by slowing down, taking stock of their stress and understanding what is causing an emotional reaction. Even when facing the demands of a high-profile crisis, leaders must take breaks to reset and refocus.  Click here for the full article.